Employee Assistance Program (EAP)
The County of Sonoma's Employee Assistance Program (EAP), provided by Claremont, offers confidential support services to employees and their eligible family and household members.
Life Is Busy. We're Here to Help.
When life becomes challenging, EAP professionals can provide information, guidance, and support to help you and your family navigate personal and professional concerns, manage everyday stress, and build healthy, fulfilling relationships.
EAP benefits include:
- Six (6) face-to-face, text, phone, or virtual counseling visits per situation
- Legal consultation services
- Financial consultation services
- Work/life referral services
- Online resources and tools
You Don't Have to Handle It Alone
It's okay to ask for help. Seeking support early can help you address concerns before they become more difficult and can provide you with the tools and resources needed to move forward with confidence.
EAP counselors are available 24 hours a day, 7 days a week.
To access services, call (833) 319-5343 or visit https://www.claremonteap.com/.
Crisis Support
If you or someone you know is experiencing a mental health crisis, contact the Suicide & Crisis Lifeline by calling or texting 988
Accessing EAP Services Through Claremont
You can access EAP services and resources through Claremont in one of two ways:
Option 1: Contact a Member Care Navigator
Call (833) 319-5343 to connect with a Member Care Navigator, who can help you locate resources, coordinate services, and connect you with a provider.
Option 2: Search for a Provider Online
- Register and activate your account by contacting Claremont at (833) 319-5343
- Visit their website at claremonteap.personaladvantage.com
- Log in using your username and password
- Select "Provider Lookup" to search for providers within the network
Important: If you choose Option 2 and find a provider through the online Provider Lookup tool, please contact Claremont to obtain a pre-authorization before scheduling your appointment. This helps ensure your services are properly authorized and covered through the EAP.
If you need assistance at any point during the process, a Member Care Navigator is available 24 hours a day, 365 days a year at (833) 319-5343 to help..
Accessing EAP Services
How To Access EAP Services
Contact a Member Care Navigator
A Member Care Navigator is a trained support professional who works one-on-one with you to understand your needs and help you move forward. They provide personal guidance, handle coordination when needed, and stay connected so you’re not left wondering what to do next.
Personalized Support from Start to Finish
Your Member Care Navigator can help make accessing care and support easier by providing guidance, coordination, and practical next steps. They can:
- Schedule appointments with licensed therapists
- Share resources tailored to your unique situation
- Assist with family, caregiving, and work-life concerns
- Connect you with additional benefits and support services
- Provide ongoing follow-up and continuity so nothing falls through the cracks
How to Get Started
- Call Claremont at (833) 319-5343, available 24 hours a day, 365 days a year.
- Speak with a Member Care Navigator about your needs and goals.
- Leave the conversation with a clear plan, whether that includes a scheduled counseling appointment, recommended resources, referrals, or practical next steps.
Suicide and Crisis Lifeline: Call or Text 988
Eligibility for EAP Services
All County of Sonoma employees—including full-time, part-time, and extra-help employees—are eligible for Employee Assistance Program (EAP) services. These services are also available to eligible family and household members at no cost.
Eligible family and household members include individuals living with the employee, such as a spouse, domestic partner, child, grandchild, parent, grandparent, or other household member. In addition, dependent children under age 26 who live away from home remain eligible for EAP services.
EAP Benefits
Confidential Counseling Services
Talk one-on-one with an experienced, licensed counselor for support with stress management, relationship concerns, work-life balance, grief and loss, and other personal challenges. Counseling services are available face-to-face, online, or by phone—whichever is most convenient for you.
Claremont EAP provides employees and their eligible family and household members with confidential, short-term counseling services at no cost. As with all EAP services, your conversations remain strictly confidential.
Counselors can provide support for a variety of personal and life challenges, including:
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To obtain a list of counselors and schedule an appointment, call (833) 319-5343, available 24 hours a day, 365 days a year.
Suicide and Crisis Lifeline: Call or Text 988
Legal Consultation Services
One 30-minute legal consultations per each separate legal matter at no cost, 25% reduction from the normal hourly rate if member retains attorney or mediator.
Legal Service Options
| Service | Benefit Coverage |
| Consultation Telephonic | 30 minutes |
| Consultation-In-Office | 30 minutes |
| Family Law Discount | 25% |
| Estate Planning Discount | $199.00 - Will Package $799.00 - Trust |
| Other Law Discounts | 25% |
| Document Review, Letter, & Phone call per matter | 25% |
| Online Legal Forms/Content | Included |
Covered Issues
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Call: (833) 319-5343 to register your account and go to claremonteap.personaladvantage.com
Financial Consultation Services
Your Employee Assistance Program (EAP) can help you navigate financial challenges, plan for the future, and make informed financial decisions. Claremont provides personalized guidance and telephonic consultations to help you achieve your financial goals and prepare for important life events.
Financial consultants can provide assistance with topics such as:
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Claremont's financial consultants provide objective, confidential guidance. They do not sell financial products or services—their sole focus is helping you make informed decisions and achieve your financial goals.
Some of the most common financial questions we help address include:
- What are my options for getting out of debt?
- How can I find a low-interest credit card?
- How much life insurance do I need for my family’s security?
- How can I get a copy of my credit report?
- How can I remove incorrect information from my credit report?
- How can I design a realistic budget to achieve my financial goals?
- My daughter is ten — how should I invest my savings to prepare for her college education?
- I just received notice that my wages are about to be garnished. What can I do?
- I want to buy a home in the next few years. How can I prepare myself for that?
- What do lenders look at when approving a mortgage loan application?
- Should I borrow money from my retirement plan?
- I am getting a divorce. Who is responsible for the bills and how will this affect my credit?
- I need a car. Should I lease or buy one?
The use of the financial services does not count against any of the employee/family member’s regular counseling visits or other benefits offered through the EAP.
To speak to a financial specialist, or access other EAP services, please call Claremont at (833) 319-5343.
Online Resources, Tools and Apps
The Claremont EAP Resource Centers page provides employees and their families with convenient access to a wide range of wellbeing resources, including mental health support, legal and financial consultations, work/life services, self-help tools, educational seminars, and specialized resources for first responders and other unique populations.
Topics include:
- EAP Benefits Center – Information about confidential Employee Assistance Program services and available benefits
- Mental Health Support – Access to short-term counseling, online support groups, and digital wellbeing tools
- First Responder Center – Specialized resources and support tailored to law enforcement personnel and other first responders
- Legal, Financial, and Work/Life Services – Resources to help with legal matters, financial concerns, and everyday life challenges
- Positivity Center – Self-help content focused on resilience, personal growth, and wellbeing
- Orientation Videos and Virtual Seminars – Educational materials for employees, families, managers, and HR staff
- Diversity, Equity, and Inclusion Resource Center – Information and resources related to diversity, equity, inclusion, and social justice
- COVID-19 Resource Center – Access to pandemic-related information and support resources
EAP tools available to all participants
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